At winn44, user privacy is taken seriously — not only because the law requires it, but because we believe you have the right to know exactly what happens with your personal information. This Privacy Policy clearly explains what we collect, why we collect it, how we use it, and how you can exercise your rights under the LGPD.
How the platform protects your personal information on a day-to-day basis
Winn44 processes all users' personal data in compliance with the General Data Protection Law (Lei nº 13.709/2018). Every processing operation has a defined and documented legal basis, which you may question at any time through our support team.
All communication between your device and winn44's servers is protected by 256-bit SSL encryption — the same standard used by Brazil's largest digital banks. Your registration details, passwords, and financial information are never transmitted in plain text.
Winn44 does not sell, rent, or trade users' personal data to third parties for advertising or commercial purposes. Your information is used solely to operate the platform, verify identity, and meet legal obligations.
The LGPD gives you clear rights over your data: access, correction, portability, deletion, and withdrawal of consent. winn44 handles all such requests via live chat or at contato@winn44.net.
Winn44 collects only the data strictly necessary to operate the service — registration, payments via Pix, boleto, or card, identity verification, and fraud prevention. Nothing beyond what is needed for the platform to work for you.
In the unlikely event of a security incident affecting personal data, winn44 will notify the affected users and the Autoridade Nacional de Proteção de Dados (ANPD) within the timeframes required by the LGPD, with full transparency about what occurred.
Winn44 is a Sports Betting and online casino platform operated exclusively for the Brazilian market. We are the data controller for the personal data processed under this policy, as defined by the Lei Geral de Proteção de Dados (LGPD — Law No. 13.709/2018).
For any questions regarding this Privacy Policy, the processing of your data, or the exercise of your rights, please contact us:
This policy applies to all users who access the winn44 website, create an account, make deposits or withdrawals via Pix, boleto bancário, credit or debit card, PicPay, or Mercado Pago, or use any other service available on the platform.
Winn44 collects only the data needed to operate the platform securely, meet legal obligations, and deliver a good user experience. Data is collected in three main ways: information you provide directly, data generated through your use of the platform, and information obtained from authorized third parties.
Data you provide:
Data generated through platform use:
Note on financial data: Full credit card details are not stored on winn44 servers. Processing is handled by PCI-DSS certified partners, who return only a secure token to identify the payment method.
Winn44 uses your personal data for the following purposes, each with a defined legal basis in accordance with the LGPD:
The LGPD requires that every personal data processing operation have a valid legal basis. winn44 operates under the following legal bases, as set out in Art. 7 of Lei nº 13.709/2018:
| Purpose of Processing | Legal Basis (LGPD) |
|---|---|
| Account creation and management | Contract performance (Art. 7, V) |
| Processing deposits and withdrawals (Pix, card, boleto) | Contract performance (Art. 7, V) |
| Identity verification (KYC) | Legal obligation (Art. 7, II) |
| Anti-money laundering | Legal obligation (Art. 7, II) |
| Fraud prevention & security | Legitimate interest (Art. 7, IX) |
| Customer support | Contract performance (Art. 7, V) |
| Winn44 marketing and promotions | Consent (Art. 7, I) |
| Responsible gambling behavior analysis | Legitimate interest (Art. 7, IX) |
Where processing is based on consent — such as sending marketing communications — you may withdraw that consent at any time without affecting your use of other winn44 services.
Winn44 does not sell, rent, or trade your personal data to third parties. Data sharing only occurs in the situations listed below, all with a legitimate purpose and a defined legal basis:
Guarantee: All third parties with access to winn44 users' personal data are contractually bound to process that data solely for the specified purpose and in compliance with the LGPD. winn44 keeps records of all data-sharing operations.
Winn44 uses cookies and similar technologies to ensure the platform functions correctly, improve the user experience, and — with your consent — personalize the content displayed. The types of cookies used are:
You can manage your cookie preferences through the banner shown on your first visit or through your browser settings. Disabling essential cookies may prevent the platform from functioning properly.
Winn44 applies a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure:
Despite every effort, no system is entirely immune to risk. In the event of a security incident, winn44 will follow the procedures established by the LGPD to notify affected users and the ANPD.
Winn44 retains your personal data for as long as necessary to fulfill the purposes described in this policy and to meet applicable legal obligations. General retention periods are:
Once the applicable retention period expires, data is securely deleted or anonymized so that the individual can no longer be identified. Early deletion requests will be honored to the extent permitted by Brazilian law — data subject to a mandatory legal retention obligation cannot be deleted before the minimum period.
The Lei Geral de Proteção de Dados grants you, as the data subject whose data is processed by winn44, the following rights, which may be exercised at any time via live chat or by emailing contato@winn44.net:
Winn44 will respond to all requests within 15 business days. In complex cases, this deadline may be extended by an additional 15 days, with prior notice to the user. You may also file complaints directly with the National Data Protection Authority (ANPD).
Winn44 is an online entertainment platform exclusively for users aged 18 and over. winn44 does not intentionally collect personal data from individuals under 18, and account creation by minors is expressly prohibited under the platform's Terms and Conditions.
The identity verification (KYC) process requires proof of age through a valid identity document. Accounts that have not completed this verification have limited functionality, particularly regarding withdrawals.
If you suspect that a minor has created an account on winn44, please get in touch immediately via live chat or at contato@winn44.net. The account will be reviewed and, if the user's minor status is confirmed, it will be closed immediately with a full refund of any real balance deposited.
Winn44 recommends that parents and guardians use parental control tools on household devices to prevent minors from accessing the platform and similar sites.
In some cases, winn44 may transfer personal data to servers or processors located outside Brazil — for example, to IT infrastructure partners or international game providers. When this occurs, winn44 ensures that:
Deposits and withdrawals in BRL — via Pix, boleto bancário, credit or debit card, PicPay, or Mercado Pago — are processed by partners with operations and servers located in Brazil, with no international transfer of the user's financial data.
Winn44 may update this Privacy Policy periodically to reflect changes in data processing practices, Brazilian legislation, or the services offered by the platform. Material changes will be communicated to users via their registered email or through a prominent notice on the platform at least 7 days before taking effect.
The date of the last update is always shown at the top of this page and in the document summary displayed in the highlighted section above. Continued use of winn44 after any changes are published constitutes acceptance of the updated data processing terms.
If you disagree with material changes to this policy, you may close your account before the changes take effect and request deletion of any data not subject to mandatory legal retention.
Winn44 has appointed a Data Protection Officer (DPO) to ensure LGPD compliance and handle data subject requests. To exercise any right set out in this policy or to ask questions about how your data is processed:
If you are not satisfied with winn44's response to a privacy request, you have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the Brazilian federal government body responsible for enforcing the LGPD.
Winn44 takes all privacy complaints seriously and is committed to investigating them thoroughly, keeping the user informed of the progress and outcome of the process.
How to exercise each right the Lei Geral de Proteção de Dados grants you at winn44
Request a copy of all personal data winn44 holds about you at any time — registration history, Pix and card transactions, KYC documents submitted, and activity records. Response within 15 business days.
If any information in your winn44 account is incorrect or out of date — name, email, phone number, address — you can request a correction via live chat or directly through your account settings. KYC data requires resubmission of documents.
You may request the deletion of your personal data from winn44 at any time. Data subject to a legal retention obligation (such as financial transaction history — minimum 5 years under Brazilian law) cannot be deleted before that minimum period.
Request your data in a structured format (JSON or CSV) for transfer to another service, within the limits defined by the LGPD and ANPD regulations. winn44 will process the request within 15 business days.
If you have consented to receiving marketing communications from winn44, you may withdraw that consent at any time via the unsubscribe link in any email you receive or through your account settings — with no impact on your access to the platform.
You have the right to know which third parties winn44 shares your data with. The list of partner categories is described in this policy and can be detailed upon request via live chat or at contato@winn44.net.
Common questions about how winn44 handles and protects your personal data
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Winn44 is strictly for users aged 18 and over. Identity verification is mandatory for all platform users.
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